Shipping policy

Last updated: 21 August 2026

Thank you for shopping with FEMINA+. This Shipping Policy explains how we prepare, dispatch and deliver your order of FEMINA+ Lymphatic Drainage Drops, how you can track it, and what to do if something goes wrong along the way. It applies to all orders placed on feminaplus.co.uk.

1. Delivery in the United Kingdom

Free tracked shipping on every order

Shipping to any address in the United Kingdom (England, Scotland, Wales and Northern Ireland) is free and fully tracked, whatever the size of your order. There is no minimum spend. The price you see at checkout is the full price you pay: you will not be asked for any additional delivery charge.

Order processing

Once your order and payment have been confirmed, we prepare and dispatch it within 1 to 2 working days. Working days are Monday to Friday, excluding UK bank holidays. Orders placed over the weekend or on a bank holiday are processed from the next working day.

Delivery times

After dispatch, UK orders are usually delivered within 4 to 8 working days. As a guide, most customers receive their parcel within 3 to 7 working days of placing their order.

These timeframes are estimates rather than guarantees. Deliveries to the Scottish Highlands and Islands, Northern Ireland, the Isle of Man, the Channel Islands and other remote postcodes may take a day or two longer. Delivery may also be slower during busy periods such as Black Friday, Christmas and January sales, during adverse weather, or in the event of postal or courier disruption.

Our delivery partners

UK orders are sent with Royal Mail or one of our trusted tracked courier partners. We choose the service best suited to your delivery address. Your parcel does not require a signature in most cases, but the carrier may ask for one or leave it in a safe place or with a neighbour, in line with their usual practice.

Bundle offers

If you choose one of our multi-pack offers (Buy 2 Get 1 Free or Buy 3 Get 2 Free), all bottles in your order are packed and shipped together in a single parcel. Every order is a one-time purchase; there is no subscription and nothing further will be sent or charged unless you place a new order.

2. Order tracking

As soon as your order leaves our warehouse, we email you a dispatch confirmation containing your tracking number and a link to follow your parcel's journey. Please allow 24 to 48 hours after receiving this email for the carrier to scan the parcel and for the tracking page to show its first update.

If you have not received a dispatch email within 3 working days of ordering, please check your spam or junk folder first, then contact us at support@feminaplus.co.uk and we will look into it straight away.

3. Incorrect or incomplete address

Please double-check your delivery address, postcode and contact details before completing your order. We rely on the information you provide and cannot be held responsible for delays or non-delivery caused by an incorrect or incomplete address.

  • Before dispatch: if you notice a mistake, email us as soon as possible, quoting your order number. We will do our best to update the address before the parcel leaves, although we cannot guarantee this once the order is being prepared.
  • After dispatch: once a parcel is with the carrier, we are unable to change its destination. If it is returned to us because the address was wrong, we will contact you to arrange re-delivery. We may ask you to cover the cost of re-sending the parcel to the corrected address.
  • If a parcel is delivered to an incorrect address that you provided and cannot be recovered, we are unfortunately unable to offer a replacement or refund.

4. Failed or missed deliveries

If nobody is available when the carrier calls, they will normally leave the parcel in a safe place, deliver it to a neighbour, or leave a card explaining how to arrange re-delivery or collect it from a local depot or Post Office. Please follow the instructions on the card or in your tracking link promptly, as uncollected parcels are usually held for a limited time only.

If a parcel is returned to us because it was not collected or delivery could not be completed, we will email you to arrange re-delivery. If we cannot reach you, or you no longer wish to receive the order, we will refund the product price once the parcel has been received back and checked.

5. Lost, delayed or damaged parcels

If your tracking has not updated for several days, or your order has not arrived within 10 working days of dispatch, please let us know. We will open an enquiry with the carrier on your behalf and, if the parcel is confirmed lost, send you a free replacement or issue a full refund, whichever you prefer.

If your parcel arrives damaged, or a bottle is leaking or broken, please email us within 14 days of delivery with your order number and a photo of the packaging and product. We will offer you a free replacement or a full refund, whichever you prefer. Please do not use a product whose seal is damaged.

All of this sits alongside our 30-day money-back guarantee, details of which are set out in our Refund Policy.

6. International delivery

We currently deliver to addresses in the United Kingdom. Free tracked shipping applies to UK orders. If you would like to order from elsewhere in Europe, please email support@feminaplus.co.uk before placing your order: we will confirm whether we can deliver to your country, the delivery time and any shipping cost, which would be shown at checkout and is not covered by the free UK shipping offer. Any customs duties or import taxes outside the UK are the responsibility of the recipient.

7. Contact us

Our customer care team is happy to help with any question about your delivery.

  • Email: support@feminaplus.co.uk
  • Hours: Monday to Saturday, 9am to 5pm (UK time)
  • Website: feminaplus.co.uk
  • Registered address: FEMINA+, Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.

Please include your order number in any message so that we can assist you as quickly as possible. We aim to reply within one working day.

We may update this Shipping Policy from time to time. The version published on our website at the time you place your order is the one that applies to it.