Refund policy

At FEMINA+, your satisfaction is our priority. This page sets out our return and refund conditions. Please read it carefully before making any request: as our products are food supplements, strict hygiene and safety rules apply.

1. The essentials at a glance

2. Right to cancel (14 days)

In accordance with UK consumer law, you have 14 days from receipt of your order to exercise your right to cancel, without having to give a reason.

Important: for hygiene and health-protection reasons, this right does not apply to food supplements that have been unsealed after delivery (regulation 28(3) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013). Only products that are unopened, with their original seal intact and in their original packaging, may be returned under this right.

3. Non-refundable products

We cannot accept any return or refund for:

• any product that has been opened or unsealed, even if its contents have not been consumed;
• any product that has been started, used or consumed, even partially;
• any product damaged, deteriorated or spoiled after delivery (dropped, exposed to heat or humidity, torn packaging, etc.);
• any product returned incomplete, without its original packaging or with damaged packaging.

These exclusions exist for a simple reason: a food supplement whose seal has been broken can be neither resold nor checked. It is a matter of safety for all our customers.

Exception — product arrived damaged or error on our part: if your product arrives damaged, defective or does not match your order, contact us within 14 days at support@feminaplus.co.uk with photos of the product and the parcel. We will replace it or refund you in full, at our expense, no questions asked.

4. How to return a product

1. Contact us first at support@feminaplus.co.uk, stating your order number and the reason for the return. No return will be accepted without prior approval from our team.
2. We will send you the return procedure and the return address.
3. Send the product back unopened, sealed, complete and in its original packaging, carefully protected. We recommend a tracked service: the parcel remains your responsibility until it reaches our premises.

Return shipping costs are borne by the customer, except where the product arrived damaged or there was an error on our part.

5. "30-day money-back guarantee"

We are confident in the effectiveness of our products when they are used correctly and consistently. That is why we offer a money-back guarantee, valid only if all of the following conditions are met:

• The product has been used every day, without interruption, for at least 30 consecutive days, in accordance with the recommended dosage
• No missed days or deviations are permitted over the period: the course must be complete and uninterrupted.
• The request is sent to support@feminaplus.co.uk within 30 days of receiving your order.
• You provide proof of regular use (for example, the empty packaging corresponding to the course) together with your proof of purchase.
• The guarantee applies to a single course, for a first purchase, and covers neither delivery costs nor return costs.

If any of these conditions is not met, the money-back guarantee cannot apply. The statutory 14-day right to cancel (section 2) remains applicable under its own conditions.

6. Refunds

Once your return has been received and checked by our team, your refund is issued within 14 days, to the payment method used at the time of purchase. You will receive an email confirmation as soon as the refund is triggered.

No refund can be granted for a product falling within the exclusions listed in section 3: products that are opened, started, consumed, damaged or incomplete, returned without approval, will be neither refunded nor sent back.

7. Any questions?

Our team is here to help at support@feminaplus.co.uk. Always include your order number for faster handling.