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FEMINA+/Policies

Refund Policy

Last updated: 21 August 2026

Thank you for choosing FEMINA+. We want you to feel completely comfortable ordering from feminaplus.co.uk, so we have kept this policy short and clear. It explains our 30-day money-back guarantee, your statutory right to cancel, what to do if something arrives damaged or incorrect, and how refunds are paid.

Nothing in this policy affects your legal rights as a UK consumer.

1. Summary

  • 30-day money-back guarantee: not happy with FEMINA+ Lymphatic Drainage Drops? Contact us within 30 days of delivery and we will refund you, even if the bottle has been opened.
  • 14-day right to cancel: you may cancel your order within 14 days of delivery and return unopened, sealed products for a full refund.
  • Damaged, faulty or wrong items: tell us within 14 days of delivery with photos and we will replace or refund at our expense.
  • Refunds: paid to your original payment method within 14 days of approval (or, where we ask you to return bottles, within 14 days of receiving them).
  • Contact: support@feminaplus.co.uk, Monday to Saturday, 9am to 5pm (UK time).

2. Our 30-day money-back guarantee

We stand behind FEMINA+ Lymphatic Drainage Drops. If you are not satisfied for any reason, you are covered by our 30-day money-back guarantee.

How it works

  • Email support@feminaplus.co.uk within 30 days of the date your order was delivered, quoting your order number and letting us know you would like to use the guarantee.
  • Our team will confirm your request and, where applicable, send you return instructions and a return address.
  • Once your request is approved (and any bottles we have asked for are received), we refund the amount you paid to your original payment method within 14 days.

Conditions of the guarantee

  • Opened bottles are covered. The guarantee is designed to let you try the product, so bottles that have been opened and used as directed on the label are eligible.
  • The guarantee applies to your first order of FEMINA+ Lymphatic Drainage Drops and may be used once per customer.
  • Please keep your proof of purchase (order confirmation email or order number).
  • We may ask you to return the bottle(s) from your order, whether opened, partly used, empty or unopened, before the refund is issued. For multi-bottle offers (Buy 2 Get 1 Free, Buy 3 Get 2 Free), this includes the free bottles.
  • Where we ask you to return bottles, return postage is paid by you. We recommend a tracked service, as we cannot refund items that do not reach us.
  • Please do not send anything back before you have contacted us: returns sent without prior approval cannot be processed.

3. Your 14-day right to cancel

As a UK consumer, you have the right to cancel your order for any reason within 14 days of the day you receive it.

  • Email support@feminaplus.co.uk within 14 days of delivery, quoting your order number, to let us know you wish to cancel.
  • Products must be returned unopened, with the original seal intact and in their original packaging. Because our drops are a consumable product, bottles that have been unsealed cannot be accepted under the right to cancel for hygiene and safety reasons. Opened bottles may still be eligible under our 30-day money-back guarantee (section 2).
  • Please send the products back within 14 days of telling us you wish to cancel, using the return address we provide.
  • Return postage is paid by you, unless the item is faulty, damaged or not what you ordered. We recommend a tracked service.
  • Your refund is paid to your original payment method within 14 days of us receiving the products (or of you providing proof of postage, if earlier).

4. Damaged, faulty or incorrect items

We take great care in packing every order, but if something goes wrong we will put it right at our expense.

  • Please contact us as soon as possible and within 14 days of delivery at support@feminaplus.co.uk, including your order number and clear photos of the damaged or incorrect item and its packaging.
  • Once we have reviewed your photos, we will offer you a free replacement or a full refund, whichever you prefer.
  • If we need the item back, we will cover the cost of return postage.

This is in addition to your statutory rights under the Consumer Rights Act 2015, which are not affected.

5. Items we cannot refund

Outside of the 30-day money-back guarantee and the cases described in section 4, we are unable to refund:

  • bottles that have been opened, unsealed or partly used;
  • items that have been damaged or have deteriorated after delivery, through no fault of ours;
  • incomplete returns or returns missing their original packaging;
  • any return sent to us without our prior approval.

6. How to request a return or refund

  • Step 1: Email support@feminaplus.co.uk with your order number, the reason for your request and, where relevant, photos.
  • Step 2: Wait for our confirmation. If a return is required, we will send you instructions and the return address to use. Please do not return items to our registered address.
  • Step 3: Pack the item(s) securely, ideally in the original packaging, and post them using a tracked service. Keep your proof of postage.
  • Step 4: We will email you once your return has been received and your refund has been issued.

7. Refunds

  • Refunds are paid in pounds sterling (£) to the original payment method used at checkout. We are unable to refund to a different card or account.
  • Refunds are processed within 14 days of your request being approved or, where a return is required, of us receiving the item(s).
  • Shipping on your original order is free, so there are no delivery charges to deduct. Return postage is not refunded unless the item was faulty, damaged or sent in error.
  • For multi-bottle offers, the refund is based on the total amount you actually paid for the order.

Late or missing refunds

Once we confirm that your refund has been issued, please allow 5 to 10 working days for it to appear on your statement, depending on your bank or card provider. If it has not arrived after that time, check with your bank or card provider first, then contact us at support@feminaplus.co.uk and we will look into it straight away.

8. Exchanges

We do not offer direct exchanges. If you would like a different quantity or offer, please request a refund under the applicable section above and place a new order.

9. Contact us

Our support team is happy to help with any question about returns or refunds.

Please note that the registered address is not a returns address. Always contact us first so we can give you the correct return details.